This is most likely an issue with network connectivity or permissions on your phone, so here is a way that you can troubleshoot the problem:

Open to your Cell Phone Settings.

Please try turning airplane mode on for 10 seconds, then off again.

This can help reset your network connection.

If the issue persists and you are also able to access other websites from your phone, please send us a screenshot of the error message.

iPhone Screen shot Instructions

Android Screen shot Instructions